Shipping policy

Shipping Policy

Last Updated: June 2026

At LuxCasa, we aim to deliver your order quickly, safely, and efficiently. This Shipping Policy explains processing times, shipping methods, delivery estimates, and customer responsibilities.

  1. Order Processing

• Orders are processed within 1 to 3 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.
• During high demand periods, processing times may be extended.

  1. Shipping Destinations

We currently ship to multiple countries worldwide. Shipping availability depends on the destination and product selected at checkout.

If shipping is unavailable for your location, you will be notified before completing your purchase.

  1. Delivery Times

Estimated delivery times:

• Morocco: 2 to 7 business days
• Europe: 5 to 12 business days
• North America: 7 to 15 business days
• Other international destinations: 7 to 20 business days

Delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

  1. Shipping Costs

Shipping fees are calculated at checkout based on:

• Delivery destination
• Package weight and dimensions
• Selected shipping method

Free shipping promotions may be offered on eligible orders and will be displayed on our website when available.

  1. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

• Tracking number
• Shipping carrier information
• Tracking link

Tracking information may take up to 48 hours to become active.

  1. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless stated otherwise.

  1. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

• Delivery delays may occur.
• Additional shipping charges may apply.
• LuxCasa is not responsible for orders delivered to incorrectly entered addresses.

  1. Lost or Delayed Packages

If your package is significantly delayed or appears lost in transit, please contact our support team.

We will work with the shipping carrier to investigate the issue and provide a resolution whenever possible.

  1. Damaged Deliveries

If your order arrives damaged:

• Contact us within 7 days of delivery.
• Include your order number.
• Provide clear photos of the damaged item and packaging.

We will review the claim and arrange a replacement, store credit, or refund when applicable.

  1. Split Shipments

Some orders containing multiple items may be shipped separately due to inventory availability or warehouse locations.

You will receive tracking information for each shipment.

  1. Contact Us

For shipping questions or delivery assistance, please contact:

Email:dex005rz@gmail.com

We are committed to providing a smooth and reliable delivery experience for every customer.